HCF/support staff
Support observations, enhanced observation cover, patient movement checks and factual notes.
SecureObs training
HCF and security route: safe ward support with clear escalation.
A focused guide for healthcare support workers and security staff completing observations, supporting enhanced observation cover, recording security checks and raising concerns.
What this route covers
Security staff
Record ward security checks, item counts, variances, and immediate safety concerns.
Escalation
Use SecureObs to record facts, but tell the nurse in charge immediately when risk changes.
HCF and security route
Sign in and confirm context
Check that you are on the correct ward and using your own login or NFC tag.
Support observations
Record only what you have completed or witnessed: patient, location, presentation and factual notes.
Follow enhanced observation instructions
Use the agreed observation level and plan of care. If unsure, stop and ask the nurse in charge.
Complete security checks
Select the correct checkpoint, enter actual counts and record variances without guessing.
Raise incidents or tasks
Record safety concerns, injuries or follow-up actions, but escalate urgent risk verbally straight away.
Security checks are evidence, not assumption
Item counts, room checks and ward checks should reflect what has actually been checked. Variances are not failures — they are information the team needs quickly.
- Select the right checkpoint before saving.
- Record actual count, expected count and variance notes.
- Tell the nurse in charge or security lead if risk is immediate.
What not to do
Do not record an observation you did not complete or witness.
Do not resolve incidents or tasks unless you are authorised and the action is complete.
Need the printable version?
Use the Word manual for HCF, support worker and security staff training.