Support

SecureObs Support

SecureObs is currently a prototype and demonstration application. For demo access, installation help, NFC card testing, or app feedback, contact the SecureObs project lead through your local implementation team.

Common Support Areas

• Android installation and Play Store testing access
• NFC staff card scan testing
• Ward settings, shift cover, and rota configuration
• NEWS2, general observation, and enhanced observation workflow feedback
• Backend API and Trust SQL integration planning

Before Reporting an Issue

• Confirm the device is an Android tablet with NFC enabled if testing card login.
• Confirm the app build is the latest SecureObs preview build.
• Note the ward, screen, patient demo record, and time the issue occurred.

Email SecureObs support at secure.observations@gmail.com.

Account and Data Deletion

Staff users can review how to notify their healthcare or care organisation of an account or data deletion request on the SecureObs account deletion page. SecureObs does not decide or carry out deletion on the organisation's behalf.