Privacy control
Request SecureObs account deletion
Last updated: 27 June 2026
SecureObs accounts and records are controlled and managed by the healthcare or care organisation that uses the app. SecureObs does not independently decide whether that organisation's accounts or records should be deleted and cannot delete them on the organisation's behalf.
How to notify your organisation
- Use the account or data request option provided in the SecureObs app to notify your organisation's management.
- State that you are asking the organisation to review deletion of your SecureObs staff account and associated personal data.
- The organisation's management will verify your identity and decide what action it can take under its policies and legal responsibilities.
If you no longer have access to the app, contact your employer's management, SecureObs administrator, IT service desk, or information-governance team directly. SecureObs does not receive or determine the outcome of these requests.
What the organisation may manage
The healthcare or care organisation, not SecureObs, determines whether it can deactivate or delete information such as:
- The active SecureObs staff account and profile
- Authentication credentials
- Current access permissions and active session access
- Other account information managed under the organisation's policies
Records the organisation may need to retain
Healthcare organisations may be unable to delete some information because they must protect patients, maintain accurate records, investigate security events, or meet legal and regulatory obligations. This may include:
- Clinical records entered or authorised by the staff user
- Medication, observation, assessment, safeguarding, and security records
- Audit events showing who accessed or changed a record and when
- Records required for fraud prevention, legal claims, or regulatory compliance
The organisation decides how long these records must be retained under its health-records, safeguarding, audit, and legal retention policies. SecureObs does not set that retention period.
Responsibility for the outcome
The app provides a way to notify the relevant organisation. Any decision to deactivate an account, delete information, retain records, or respond to the user is made and carried out by that organisation. Sending a notification does not guarantee that data will be deleted.